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GENERAL INFORMATION
SMOKING
For the traveling comfort of all passengers, a “NO-SMOKING” policy is in effect on all vehicles at all times.
DRIVER GRATUITIES
are not included in the price of the charter. All gratuities will be a personal preference and based on the level of service of the chartering party receives.
TERMS & CONDITIONS
BOOKING POLICY
All vehicles will require a signed contract and, unless otherwise arranged, 50% balance is due seven (7) days prior to departure. In the event that payment is not received within the stated terms, the contracting party may lose the vehicles.
ITINERARY
To insure adequate driver preparation, we request a detailed itinerary. It is the chartering party’s responsibility to insure adequate travel time to and from all destinations. The vehicle operator will be furnished with a copy of this itinerary and will be specifically instructed to follow it. Any changes to the itinerary may result in additional charges. Federal law regulates driver hours of service. TUSCANY DREAM will not compromise your safety by violating the legal limits.
CHARGES
The charter price quoted will be based on the specific service requested. It is understood and agreed that additional kilometers, hours, or expenses will be paid for at specific rates by the chartering party. Should fuel prices increase, we reserve the right to adjust the price accordingly with a fuel surcharge.
DELAY AND CANCELLATION POLICY
Delays caused by weather, traffic, or unforeseeable mechanical problems shall not constitute a liability against TUSCANY DREAM. Any request to cancel this contract must be received seven (7) days prior to the scheduled departure date. If the cancellation is received less than seven (7) days prior to the scheduled departure date, the company will bill liquidated damages. If the cancellation is received less than twelve (12) hours prior to the scheduled departure date, the company will bill or retain fifty (50) percent of the contracted prices as liquidated damages. If the cancellation is received less than two hours (2) prior to the company’s vehicles being dispatched to the point of origin, the company will retain one hundred (100) percent of the contracted prices as liquidated damages. TUSCANY DREAM reserves the right to cancel any trip prior to departure and make a full refund if, in our opinion, the safe passage could be compromised due to acts of nature, authority of law, terrorism, war, accidents, road conditions, mechanical failures, work stoppages or weather.
EQUIPMENT: In the event of a mechanical failure of the vehicle, substitute equipment or transportation will be secured as soon as possible. From time to time, TUSCANY DREAM may provide a vehicle with a seating capacity larger than requested at no additional charge, unless the number of passengers traveling exceeds the originally requested vehicle size.
BAGGAGE
Passengers baggage has no limits. The company will exercise all reasonable care, but is not responsible for loss or damage to parcels or baggage carried on its vehicles. Each member of the group shall be responsible for their own personal property and baggage. If needed, TUSCANY DREAM can offer an additional vehicle, on previous request, only for baggage.
CONDUCT OF THE CHARTERING PARTY
Smoking is strictly prohibited aboard TUSCANY DREAM vehicles. Food and beverage consumption on board our vehicles is not allowed. TUSCANY DREAM has the absolute discretion and right to agree or decline any request. Each passenger shall select the seat which he/ she is to occupy during the trip for which the vehicle has been chartered and shall remain in such seat at all times when the vehicle is in motion. TUSCANY DREAM shall not be liable for any injuries sustained by any passenger(s) who shall fail, neglect, or refuse to comply with this policy. In case of damage due to the passengers at the vehicle, he/she must refund 50% of the damage.
PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser. We will not sell your personally identifiable information to anyone.
SECURITY POLICY AND PAYMENTS
Your payment and personal information is always safe. You can pay directly to the driver before or after the service by cash or credit cards. In this case with VISA and MASTERCARD cards you have an additional 3% while with DINERS and AMERICAN EXPRESS cards you will charged by a 5%. Otherwise, according to TUSCANY DREAM, you can pay in advance by a bank transfer; please request details to our office. Extra hours and extra kilometers are to be paid to the driver at the end of the service.